At Softcodeit, we take your privacy seriously. This Privacy Policy explains what information we collect when you visit our website or engage with our services, how we use it, and the rights you have over that information.
Introduction
This Privacy Policy describes how Softcodeit Solutions (Pvt) Ltd ("Softcodeit," "we," "us," or "our") collects, uses, and discloses information about you when you visit our website at softcodeit.com, interact with us through email or phone, or otherwise engage with our services.
We are headquartered in Colombo, Sri Lanka, and serve clients globally. By using our website or services, you acknowledge that you have read and understood this policy. If you do not agree with our practices, please do not use our website.
Information We Collect
We collect information in two primary ways: information you provide directly to us, and information collected automatically when you interact with our website.
Information You Provide
When you fill out our contact form, send us an email, or otherwise communicate with us, you may provide:
- Your name and contact details (email address, phone number)
- Your company name and role
- Information about your project, business needs, or inquiry
- Budget information (if you choose to share it)
- Any other information you choose to provide in your messages to us
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information about your device and visit, including:
- IP address and approximate geographic location
- Browser type, operating system, and device identifiers
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies (see Section 05)
Information from Third Parties
We may receive information about you from analytics providers, advertising partners, or other third-party services that help us operate our website. This information is governed by their respective privacy policies in addition to ours.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries — replying to your messages, scheduling calls, and providing the information you've requested
- To provide and improve our services — including delivering software development, consulting, and related professional services
- To communicate with you — sending project updates, newsletters (only with your consent), and information you've asked us to share
- To improve our website — analyzing how visitors use the site to make it more useful and effective
- To comply with legal obligations — meeting our regulatory, tax, and other legal requirements
- To protect our legitimate interests — including detecting fraud, preventing abuse, and securing our systems
We do not use your information for automated decision-making that produces legal effects, nor do we engage in profiling that materially affects you.
Sharing & Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
With Service Providers
We work with trusted third-party service providers who help us operate our business — including hosting providers, email service providers, analytics tools, and CRM platforms. These providers only access information necessary to perform their services and are contractually obligated to protect it.
For Legal Reasons
We may disclose information when we believe in good faith that disclosure is necessary to comply with applicable laws, respond to valid legal requests, protect our rights and property, or protect the safety of our team, our clients, or the public.
With Your Consent
We may share your information for any other purpose with your explicit consent.
In Business Transfers
If Softcodeit is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate our website, analyze usage, and improve your experience. Cookies are small text files placed on your device when you visit a website.
Types of Cookies We Use
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors use the site (e.g., Google Analytics)
- Functional cookies — remember your preferences and settings
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically delete existing cookies, block all cookies, or be notified when cookies are being set. Please note that blocking essential cookies may affect website functionality.
Data Security
We implement industry-standard technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL protocols
- Access controls limiting who can view your information
- Regular security reviews and updates
- Staff training on data protection and confidentiality
- Secure development practices for our internal systems
However, no system is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. We encourage you to use strong, unique passwords and to take care when sharing information online.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Specifically:
- Inquiry data — retained for up to 2 years after our last meaningful interaction, unless a working relationship is established
- Client engagement data — retained for the duration of our engagement and for the period required by contract, tax, and legal obligations (typically 7 years after engagement ends)
- Website analytics data — typically retained in anonymized or aggregated form for up to 26 months
When we no longer need your information, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right of access — request a copy of the information we hold about you
- Right to rectification — request that we correct inaccurate or incomplete information
- Right to erasure — request deletion of your information ("right to be forgotten")
- Right to restrict processing — request that we limit how we use your information
- Right to data portability — receive your information in a structured, machine-readable format
- Right to object — object to certain processing of your information
- Right to withdraw consent — withdraw consent at any time where we rely on your consent to process your information
- Right to lodge a complaint — file a complaint with a data protection authority in your jurisdiction
To exercise any of these rights, please contact us at . We will respond within 30 days, or sooner where required by law.
International Data Transfers
Softcodeit is headquartered in Sri Lanka, and we serve clients globally. As a result, your personal information may be transferred to, stored in, or processed in countries other than your own — including Sri Lanka, the United States, the United Kingdom, the European Union, and other jurisdictions where our service providers operate.
Where required by law, we use appropriate safeguards for international data transfers, including standard contractual clauses, adequacy decisions, and other lawful transfer mechanisms.
Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by Softcodeit. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any personal information.
Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at and we will take prompt steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice (such as an email or a prominent notice on our website).
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our information practices, please reach out to us:
- Email:
- Phone (Sri Lanka): +94 11 286 8864
- Phone (United States): +1 303 800 4548
- Address: 48/7 Rajamalwatta Road, Battaramulla South, Western Province 10120, Sri Lanka
We aim to respond to all privacy-related inquiries within 24 hours during business days.
This Privacy Policy is provided as a template and should be reviewed by qualified legal counsel before publication to ensure it reflects your specific data practices, complies with applicable laws (including but not limited to the GDPR, CCPA, and Sri Lanka's Personal Data Protection Act), and is suitable for your jurisdiction and operations.